Cancellation & Refund.

Cancellation & Refund Policy – Fizoma

Last updated: January 2025

Thank you for shopping with Fizoma.
This policy explains how order cancellation, returns, and refunds are handled.

1. Order Cancellation

Customers can request cancellation directly through our website before the order is shipped.

➡ Simply go to our Order Support / Cancellation Request page and submit your cancellation by entering:

  • Order Number

  • Reason for cancellation

Once an order is packed or shipped, cancellation will no longer be possible.

If the cancellation request is approved, refund will be initiated within (2) business days through the original method of payment.

2. Return Eligibility

A return request may be initiated only through our website Return Request page, within 7 days of delivery.

Return is eligible ONLY if:

  • Wrong product delivered

  • Product arrived damaged or defective

  • Size issue (if applicable)

  • Product not as described

Photo/video proof must be submitted through the form.

3. Conditions for Accepted Returns

To qualify for return:

  • Product must be unused, unwashed, and in original condition

  • Must include original tags, accessories, and packaging

  • No stains, smell, or visible signs of use

Returns will NOT be accepted if:

  • Product damaged due to customer misuse

  • Product used or washed

  • Item purchased under clearance or final sale (if you apply this)

  • Returned without original packaging

Final approval for return depends on inspection.

4. Exchange Policy

If the returned product qualifies and the requested exchange item is in stock:
➡ Exchange will be processed.

If stock is unavailable:
➡ Refund or store credit may be offered.

5. Refunds

After the returned product passes inspection:
➡ Refund will be processed within (2) business days.

Refund timelines depend on:

  • Bank processing

  • Payment gateway processing

Shipping charges (if applicable) are non-refundable.

COD orders may receive refund through UPI or bank transfer.

6. Undelivered / Courier Issues

If order is lost or undelivered due to courier logistics:
➡ Full refund or reshipment will be provided.

If undelivered due to:

  • Wrong address

  • Customer unreachable

  • Customer refusal

➡ Reship charges may apply and refund may not be guaranteed.

7. Abuse of Policy

If repeated returns or suspicious activity is detected, we may:

  • Reject future returns

  • Provide store credit only

  • Restrict account access

We reserve the right to protect our business from fraudulent claims.

8. How to Apply for Cancellation or Return

All requests must be submitted only through our website via the support page:

➡ Cancellation Request Form
➡ Return Request Form

(No email/manual cancellation required.)

9. Contact (For Policy Related Queries Only)

For general policy questions (not cancellation/return submissions):
📧 fizomaofficial@gmail.com